FAQs
ALL Return & Exchanges
Return and Exchange Policy
All sales are FINAL and NON-REFUNDABLE. No returns or exchanges will be made.
For any shippable item(s), Softly.ou is currently only shipping to United States and may offer shipping to Canada in the future. Note Softly.ou is not responsible for any custom and import taxes that may apply.
Double check your address as Softly.ou is not responsible if your package cannot be delivered due to an incorrect/undeliverable address and/or business closure. I’m happy to ship your package to a different address; please note the buyer will be responsible for the re-shipping costs. Shipping costs are non-refundable and return shipping fees are the responsibility of the buyer.
Once a package leaves the studio, it is no longer Softly.ou’s responsibility. Softly.ou is not responsible for delayed transit times or damaged, lost, stolen delivery of packages.
Shipping Policy
If you are local to the Virginia, DC, Maryland area (DMV), there is an option for local pick up to avoid the shipping fee. When checking out, please select the local pick up option.
Local Pick Up Option
Products
All items are handmade and no two items are exactly the same. Products should be handled with care.
All drinkware/ foodware items are made with food safe glazes and safe to use for functional eating/ drinking usage. To prolong the use of your items, please do not place in the dishwasher.
For the best care, wash ceramic products with lukewarm water and gentle, mild soap.
Ceramic Care Instructions
Please note, in honoring the ebb & flow of my energy + creativity, many items are one of a kind and may never be made again. No two collections or items will ever be the same. Once items are sold out, they are sold out and may not return unless I feel called to recreate certain item(s)/ collections. In order to receive news of upcoming collection drops, please subscribe to my emailing list to have first access to all the latest information about drops and updates.
Restocks
In an effort to be sustainable, economical, and eco-friendly all my products will be wrapped in as much reused packaging supplies as possible. Much like my ceramic items, no two packages will be the same.
Packaging
READINGs
The reading services are not a substitute for any medical, legal, or financial advice. Please consult a professional in those cases. All information and services are for entertainment and informational purposes only. Softly.ou is not responsible for any actions you may take afterwards, and no guarantees are made of any particular results or benefits you will receive from any services.
Disclaimer
Psychic Readings: I will tune into your energy to give you guidance and clarity on any areas of your life you are seeking. I will provide you the guidance that is coming through for the current energies of that time; as the future is never set in stone, you still have free choice at the end of the day.
Evidential Mediumship Readings: I will connect with the loved one(s) you want or see who comes forward. When connecting to Spirit, I will bring forward evidence to ensure this is your loved one(s) and any messages they may have for you at that time. Please do not provide too much information prior to the reading about you or your loved one(s) to allow for the clearest messages to come through.
Difference Between Psychic and Mediumship Readings