FAQs
Return & Exchanges
Return and Exchange Policy
All sales are FINAL and NON-REFUNDABLE. No returns or exchanges will be made.
For any shippable item(s), Softly.ou is currently only shipping to United States and may offer shipping to Canada in the future. Note Softly.ou is not responsible for any custom and import taxes that may apply.
Double check your address as Softly.ou is not responsible if your package cannot be delivered due to an incorrect/undeliverable address and/or business closure. I’m happy to ship your package to a different address; please note the buyer will be responsible for the re-shipping costs. Shipping costs are non-refundable and return shipping fees are the responsibility of the buyer.
Once a package leaves the studio, it is no longer Softly.ou’s responsibility. Softly.ou is not responsible for delayed transit times or damaged, lost, stolen delivery of packages.
Shipping Policy
If you are local to the Virginia, DC, Maryland area (DMV), there is an option for local pick up to avoid the shipping fee. When checking out, please select the local pick up option.
Local Pick Up Option
Products
All items are handmade and no two items are exactly the same. Products should be handled with care.
All drinkware/ foodware items are made with food safe glazes and safe to use for functional eating/ drinking usage. To prolong the use of your items, please do not place in the dishwasher.
For the best care, wash ceramic products with lukewarm water and gentle, mild soap.
Ceramic Care Instructions
Please note, in honoring the ebb & flow of my energy + creativity, many items are one of a kind and may never be made again. No two collections or items will ever be the same. Once items are sold out, they are sold out and may not return unless I feel called to recreate certain item(s)/ collections. In order to receive news of upcoming collection drops, please subscribe to my emailing list to have first access to all the latest information about drops and updates.
Restocks
In an effort to be sustainable, economical, and eco-friendly, all my products will be wrapped in as much reused/recycled packaging as possible. Much like my ceramic items, no two packages will be the same.
Packaging